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BetNova Privacy Policy – Our Commitment to Protecting Your Information

Your personal information is our greatest responsibility. BetNova never sells, shares, or uses your data without authorization. Find everything in detail on this page.

Updated: January 1, 2026 SSL Secured Fully in English 11 Categories
Your data security guaranteed
256-bit AES Encryption
Sale of Data to Third Parties is Prohibited
Right to access your own data
The ability to request deletion of your data
Option to opt out of marketing messages
Encrypted Data
No Data Selling
In Your Control
International Standards
Table of Contents
01Introduction & Applicability 02What Data We Collect 03How We Collect Your Information 04Purpose of Data Use 05Data Retention & Security 06Third-Party Sharing 07Cookies & Tracking 08Your Rights 09Child Protection 10Policy Updates 11Contact
Quick Navigation
Introduction Data Collection Collection Methods Purpose of Use Security Measures Third Parties Cookie Policy Your Rights Child Protection Changes Contact

Questions about data privacy?

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01Introduction & Applicability

This BetNova Privacy Policy ("Policy") applies to all users of the platform. By using the BetNova website and related services, you are considered to have agreed to this Policy.

We believe privacy is a fundamental right. At BetNova, every login and every transaction is stored with the highest level of security. This policy is written in plain English so every user can clearly understand how their information is used.

Core Principles: BetNova never sells your data to third parties. Your information is used solely to provide you with our services — nothing more.

02What Information We Collect

BetNova collects only the minimum information necessary to provide you with our services. We never ask for data we don't need.

Data Type Example Mandatory?
Identity Information Name, date of birth, national ID number Yes
Contact Information Mobile number, email address Yes
Financial Information BKash/Nagad number, transaction history Yes
Device Information IP address, browser type, OS Automatic
Usage Data Games played, betting patterns Automatic
Verification Documents NID card photo, passport Applicable to KYC

03How We Collect Your Information

BetNova collects information in a number of ways. You should have a clear understanding of each method:

  • Direct Collection: Information you provide directly when filling out the registration form, updating your profile, or contacting support
  • Automatic Collection: Technical information collected from cookies, log files, and web beacons while you browse the site
  • Payment Gateway: Minimal financial details required during transactions via bKash, Nagad, or Rocket
  • KYC Verification: As part of the identity verification process for large withdrawals

BetNova will never ask for your password, OTP, or bank PIN via phone call or message. Any such request is fraudulent.

04Purpose of Data Use

Collected data is used solely for the purposes listed below. BetNova does not use your information for any other purpose:

  • For Account Management & Registration Verification
  • For Processing Deposits & Withdrawals
  • For KYC Verification & Age Confirmation
  • To provide customer service and support
  • For Anti-Fraud & Anti-Money Laundering Purposes
  • To improve platform security
  • To Comply with Legal Obligations
  • To send you relevant promotional content with your consent

Important: BetNova does not sell your data to advertisers, share it with data brokers, or provide it to third parties for profit.

05Data Retention & Security

BetNova keeps your data secure through world-class technical and organizational measures. Key features of our security framework include:

  • SSL/TLS Encryption: Every connection is secured with 256-bit AES encryption — no data can be intercepted between your browser and our servers
  • Data Minimization: Only the minimum data necessary to provide the service is retained
  • Access Control: Only authorized personnel can access specific data
  • Regular Audits: Security is regularly tested by third-party cybersecurity experts
  • Data Retention Period: After account closure, data is deleted once the legally required retention period has elapsed

06Sharing Information with Third Parties

BetNova may share your information with selected partners in limited, specific circumstances. In every such case, the protection of your data is guaranteed:

  • Payment Provider: Only the necessary data is passed to process transactions via bKash, Nagad, and Rocket
  • Game Software Providers: Providers such as Pragmatic Play and Evolution Gaming receive only limited data necessary to operate the games
  • KYC Service Provider: Documents are shared through secure channels for identity verification
  • Law Enforcement: Information may be disclosed to authorities when required by court order or legal obligation

BetNova never sells or transfers your information to advertising companies, data brokers, or unrelated third parties.

07Cookies & Tracking Technologies

BetNova uses cookies on its website. Cookies are small files stored in your browser that help improve your experience on the site.

  • Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled
  • Functional Cookies: To remember your preferences (language, theme)
  • Analytics Cookies: To understand site usage patterns — fully anonymous

You can disable optional cookies through your browser settings. However, doing so may limit certain features of the site.

08Your Data Rights

As a BetNova account holder, you have the following rights. To exercise any of them, contact us via live chat or email:

  • Right to Access: You can request to see what personal information we hold about you
  • Right to Rectification: You may request corrections to any inaccurate or outdated information
  • Right to Erasure: You can request deletion of your data after account closure (except where legally required to retain it)
  • Right to Portability: You may request a download of a copy of your data
  • Right to Opt Out of Marketing: You can opt out of promotional messages at any time

Response Time: BetNova will respond to any data rights request within a maximum of 30 business days.

09Child Protection Policy

BetNova strictly does not serve anyone under the age of 18. This is a non-negotiable policy. Any account found to have been registered by a person under 18 will be closed immediately.

  • Age verification is in place at registration
  • Age is verified through KYC where there is reasonable doubt
  • We do not knowingly collect data from minors

10Policy Updates

BetNova may update this Privacy Policy as needed. For significant changes, you will be notified in advance via SMS to your registered mobile number or through a pop-up after login.

  • The "Last Updated" date at the top of the page will change with every update
  • At least 7 days' notice will be given before any major changes
  • Continued use of the site after an update constitutes acceptance of the revised policy

11Contact & Complaints

For any questions, complaints, or requests regarding this Privacy Policy, please contact us:

  • Live Chat: Active 24/7, with support available in Bengali
  • Email: support@betnova.click — response within 2–4 hours
  • Help Center: Help Center Page Visit

BetNova commits to formally responding to any data protection complaint within 72 hours.

How does BetNova protect your data?

Our privacy protections at a glance

Industry-Standard Encryption
Every login, transaction, and piece of personal information is protected with 256-bit AES encryption — the same standard used by the world's leading banks.
SSL/TLS Protection
Sale of Data Prohibited
BetNova's business model never relies on selling your data. Your information is never shared with third-party advertisers or data brokers.
No Data Selling
Your Own Control
Viewing, correcting, deleting your data, or opting out of marketing — all within your control. Submit a request via Live Chat at any time and it will be handled within 72 hours.
Full Control
Transparent Data Practices
What data is collected, why it's collected, and how long it's kept — all clearly stated on this page. No hidden agenda.
100% Transparency
Regular Security Audits
Independent cybersecurity experts conduct regular audits of BetNova's systems. Any vulnerabilities identified are addressed immediately.
Regularly Audited
Fast Complaint Resolution
A formal response to any privacy complaint within 72 hours. Support is available in Bengali and via email.
Resolution within 72 hours

How Your Data Flows

How your data is protected at every step, from registration to withdrawal

1
Registration Data Collection

When you submit a form, your information travels to our servers through an encrypted channel — no third party can intercept it.

2
Encrypted Storage

Once data reaches our servers, it is re-encrypted before storage. Only authorized systems can access it.

3
Payment Processing

Only the minimum required information is sent to the payment gateway during transactions. Your full account details are never shared externally.

4
Regular Audits & Monitoring

Unusual access is detected through both automated and manual monitoring, with immediate action taken.

What Information We Do Not Collect

Certain data is deliberately not collected in order to fully safeguard your privacy

Full Bank Account Number
Only the last 4 digits of your mobile number are stored
Direct Password Storage
Bcrypt hashing — even BetNova cannot view your password
Unnecessary Location Data
GPS or precise location tracking is not performed
Social Media Activity
BetNova does not monitor your Facebook, Instagram, or any other social accounts

Your Data Rights

Every BetNova member holds these rights

Right to Access
You can request to see what information we hold about you at any time
Right to Rectification
Requests to correct inaccurate information will be completed within 72 hours
Right to Erasure
You can request that your data be deleted after account closure
Right to Portability
A copy of your data can be provided for download upon request
Right to Opt Out of Marketing
You can opt out of promotional SMS and emails at any time
Right to Restrict Processing
You can request that your data be used only for specific, limited purposes

Your Information Is Safe — Join With Confidence

Your privacy is our top priority at BetNova. Enjoy a safe, transparent, and fully Bengali betting experience at its best.

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SSL Secured No Data Sales Support in Bangla bKash/Nagad Supported

FAQs

Common Questions About Betting & Payments

Betting on cricket at BetNova is simple. After logging in, go to the "Match Odds" section from the top menu. You'll find a full list of ongoing and upcoming cricket matches — from Bangladesh home series to the IPL and World Cup. Click on any match to view its available betting markets, including match winner, total runs, top run scorer, number of wickets, and more. Click on your preferred odds to add them to the betslip, enter your stake, and hit "Place Bet" — that's all it takes. To bet on live matches, head to the "Live Betting" section, where odds update ball by ball as the match unfolds.

BetNova supports all three major mobile banking services — bKash, Nagad, and Rocket. Deposits and withdrawals are available through all three. At checkout, simply select your preferred method and the relevant instructions will appear instantly. Funds are typically credited to your account within 5–10 minutes. There are no transaction fees on any of the three methods — every penny you deposit goes directly to your playing balance. For withdrawals, please note that funds are generally returned via the same method used for the original deposit.
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