Your Safety Is Our Priority

BetNova Responsible Gaming – Keep the Fun, Lose the Burden

At BetNova, we believe sports betting is a form of entertainment — not a solution to life's problems. We're always here to help you stay in control.

18+ Only Set a spending limit Self-Exclusion 24/7 Support

Core principles of responsible gaming

Never think of betting as a source of income

Never bet more than you can afford to lose

Set time limits and stick to them

If you think you have a problem, seek help immediately

Why is responsible gaming important?

Online betting is growing rapidly in Bangladesh. Interest in wagering on cricket, football, casino games and more is on the rise. While it can be a great source of entertainment, for some people it can spiral out of control.

At BetNova, responsible gaming isn't just a policy — it's at the heart of how we operate. We want you to enjoy entertainment for the long term without ever being harmed by it. That's why we've built a range of tools and safeguards designed to keep you in control at all times.

Every year, millions of people around the world are affected by problem gambling — facing family conflict, financial hardship, and emotional distress. BetNova takes this seriously and actively works to prevent it.

Keep in mind: Betting is a form of entertainment. Chasing losses with more bets is never the answer — it only makes things worse.

Signs of healthy betting

Betting within a set budget and never exceeding it
You can accept losses calmly without getting upset or trying to chase them
Betting does not affect family, friends, or work
Betting is just a casual leisure activity for you
You can stop playing whenever you want

Early warning signs of problem betting

Chasing losses with repeated bets to win back money

You've been lying to your family about your betting

Unable to stop betting even when you've tried

Betting feels more important than your everyday responsibilities

Feeling restless or irritable when not betting

You're spending money set aside for essential expenses on betting

If you notice any of these signs, contact BetNova Support today or activate Self-Exclusion yourself.

Take a self-assessment

Answer the questions below honestly — and you'll get a clear picture of how much control you have over your betting habits

Have you ever bet more than your set budget and later regretted it?

After a loss, have you ever felt the urge to bet more to win back what you lost?

Have you ever borrowed money from family or friends to fund your betting?

Decided to stop betting but couldn't follow through?

Have family members or people close to you ever expressed concern about your betting?

Have you ever neglected work, studies, or family responsibilities because of betting?

Do you feel irritable, angry, or low after a losing bet?

Have you ever lied to someone to hide your betting?

Results Analysis

0–1 Yes

Healthy Betting Habits

2–3 Yes

Caution advised — set your limits

4–5 Yes answers

You may be at risk — take a break

6+ Yes

Get help now — activate self-exclusion

Remember, this assessment is here to help you — not to judge you. Answer honestly.

BetNova's protection tools

Special features built by BetNova to keep you in control

Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit. Lowering your limit takes effect immediately, while increasing it requires a 24-hour waiting period.

Open "Responsible Gaming" in your profile
Set Your Deposit Limit
Set an amount and duration
Verify with SMS OTP

Effective Immediately

Session Time Limit

If you spend more than a set amount of time on the site, the system will automatically warn you or log you out. You can also set a daily limit on your playing time.

Start a session timer
Choose anywhere from 30 minutes to 8 hours
You'll receive an alert when your time is up
Set up automatic logout whenever you like

Customizable

Cooling-Off Period

Feeling the urge to bet much more than usual? Put your account on a 24-hour break. During this time you won't be able to place bets, but you can still view your account and make withdrawals.

Can be activated instantly
24 hours, 48 hours, or 7 days
Expires automatically when the period ends
Withdrawals will remain available

Temporary Break

Self-Exclusion

If you're experiencing long-term issues, close your account entirely for a set period. During this time, no transactions are possible and no new accounts can be opened.

From 1 month up to 5 years
Your account will be fully locked
Cannot be unlocked before the period ends
Existing balance can be withdrawn

Maximum Protection

Set a Loss Limit

Once you hit your daily or weekly loss limit, the system will automatically prevent further bets. It's the most effective tool for staying in control of your finances.

Set Your Net Loss Limit
Betting stops when your limit is reached
Resets the next day or week
Can be changed at any time

Financial Protection

Activity Report

Receive a detailed weekly or monthly report — how many bets you placed, how much you won, how much you lost, and how much time you spent. Stay informed.

You can request a report via SMS or Live Chat
Full details for the last 30 days
Game-by-game breakdown
Completely Free

Transparent Information

10 tips for betting responsibly

Tips from experienced bettors — simple ways to stay in control

Keep a separate budget

Set a separate monthly budget for betting — only spend that amount, never money meant for household or emergency expenses.

Don't bet on impulse

If you're in a bad mood, have been drinking, or are feeling overly worked up — step away from betting. Making sound decisions in those moments is genuinely difficult.

Take a break after a loss

After a big loss, resist the urge to chase it — call it a day instead. Come back with a clear head tomorrow.

Keep your family informed

Don't hide your betting from family — let them know. Having someone you trust in the loop makes it much easier to stay in control.

Lower your expectations of winning

Think of betting as entertainment, not a source of income. Most bettors lose money over the long run — always keep that in mind.

Avoid betting late at night

Betting when you're tired or late at night impairs your judgment. Set your own rule to avoid betting after 11 PM.

Take regular breaks

Set aside at least one "betting-free day" each week. Spend that time on other hobbies or with your family.

Bet Informed

Don't bet blind — research the match, check team form, and make informed decisions. Informed betting is more enjoyable and easier to keep in check.

Protection Tools Summary

All BetNova Responsible Gaming Tools at a Glance

Tool Name	Effective time	Revert	How to Activate	Status
Deposit Limit	Instant	24-hour delay on increases	Profile Settings	Active
Loss Limit	Instant	Next Period	Profile Settings	Active
Session Timer	Instant	At any time	On the game screen	Active
Cooling-Off	Instant	Upon Expiry	Live Chat or Profile	Instant
Self-Exclusion	Instant	Upon application after the period ends	Live Chat or Support	Instant
Activity Report	On Request	Not applicable	Request via Live Chat	Active

How to Activate Self-Exclusion

Self-Exclusion is BetNova's most powerful protection tool. It takes just a few minutes to activate and comes into effect immediately.

Click the chat button in the bottom-right corner of any page on the site and type "Self-Exclusion".

Choose a duration

1 month, 3 months, 6 months, 1 year, or 5 years — just tell us how long you need. Don't hesitate.

Identity Verification

The support agent will send an OTP to your registered number — use it to complete verification.

Balance Withdrawal

You will have the opportunity to withdraw any remaining balance before the exclusion takes effect.

Account Lock

Your account will be fully locked within 5 minutes. It cannot be reopened before the set period expires.

BetNova's Commitment

BetNova's commitment to responsible gaming is not just words on paper. We genuinely care about your well-being.

Trained Support

Our support team is specially trained in responsible gaming

18+ Verified

Age is verified at registration and re-confirmed during KYC

Marketing off

No promotional messages are sent during an active exclusion period

Non-Judgmental Support

Let us know what's going on and we'll help — no questions asked, no judgment

Good to know: BetNova does not target minors, vulnerable individuals, or problem gamblers in any of its marketing campaigns. This is our commitment.

FAQ

Promotions & Support FAQs

To view all active promotions and bonus offers on BetNova, click the "Promotions" link in the top menu. You'll find full details of every active offer there — terms, validity, and how to claim — all in Bangla. As for new offers, BetNova typically adds at least one new promotion every week. During major sporting events — such as the World Cup, IPL, or Bangladesh series — additional special offers become available. Registered members receive SMS notifications for new promotions — make sure this option is enabled in your account settings. Weekly cashback is generally credited every Monday morning, and monthly rewards at the start of each month.

Yes, BetNova's support team is available 24/7, every day of the week — you can get help even at 2 in the morning. The fastest way to reach us is via the live chat button at the bottom-right corner of any page on the site — a Bangla-speaking agent typically responds within 2 minutes on average. You can also email us at support@betnova.click and usually receive a reply within 2–4 hours. The Help Center has answers to common questions, which can be useful at night when live agents are busy. For urgent responsible gaming matters — such as self-exclusion or account locking — live chat is your best option.